WATER PURIFIER EUROPOLO-GROUP CO.LTD.

1. Pre-sales service guarantee

Professional consultation and customized solutions

The foreign trade company has set up a professional pre-sales consulting team, which is composed of experts with rich industry knowledge and international business experience. It can provide detailed product consultation and customized water purification solutions for the specific needs of international customers.

According to the customer's water quality report, usage scenario and budget and other factors, tailor the most suitable water purifier model and configuration for the customer.

Product display and sample provision

Through online platforms or exhibitions, the appearance, performance, working principle and actual use effect of the water purifier are displayed to help customers understand the product more intuitively.

Provide sample trial service so that customers can experience the actual effect of the product in person before formal purchase.

2. In-sales service guarantee

Quick response and order tracking

Set up a special order processing team to ensure that customer orders can be responded to and processed quickly.

Provide order tracking service so that customers can understand the logistics information and production progress of the order in real time.

Professional installation and commissioning

According to customer needs, provide remote installation guidance or dispatch professional installation team to provide on-site installation services.

After the installation is completed, detailed commissioning and inspection are carried out to ensure that the water purifier can operate normally and achieve the expected water purification effect.

Training and Support

Provide customers with training guidance on product use, maintenance, etc. to ensure that customers can use the water purifier correctly and extend its service life.

Provide multilingual versions of product manuals and operating guides to facilitate international customers to understand and use.

III. After-sales service guarantee

Warranty policy

Provide free warranty service within a certain period of time, including warranty for the whole machine and warranty for core components. During the warranty period, the foreign trade company will repair or replace the failure caused by product quality problems free of charge.

Quick repair and replacement service

Establish a professional after-sales service team to provide fast-response repair services. When the water purifier fails, customers can report the problem through the after-sales hotline or online platform, and the maintenance team will provide a solution as soon as possible.

For accessories that need to be replaced, the foreign trade company will provide original genuine accessories in a timely manner and ensure the timely delivery and replacement of accessories.

Customer return visit and satisfaction survey

Regularly return visits to customers to understand the use of water purifiers, customer satisfaction and potential needs, so as to continuously improve products and services.

Carry out customer satisfaction surveys, collect customer opinions and suggestions, and provide reference for improving service quality.

IV. Value-added service guarantee

Water quality monitoring and reporting

Provide water quality monitoring services, regularly test water quality for customers, and issue detailed water quality reports to help customers understand water quality changes and the purification effect of water purifiers.

Technical support and upgrades

Provide customers with continuous technical support and product upgrade services to ensure that customers can always use the latest and most advanced water purification technology.

Provide customers with product improvement and upgrade solutions based on customer needs and market changes.

International logistics and customs clearance services

Provide professional international logistics services to ensure that water purifiers can be delivered to customers safely and quickly.

Assist customers in completing customs clearance procedures to ensure that goods can be smoothly cleared and delivered to customers.

V. Service commitments and safeguards

Service commitments

Foreign trade companies should clearly define service commitments, such as response time, maintenance cycle, service quality, etc., and strictly abide by the commitments to ensure that customers get a satisfactory service experience.

Safeguards

Establish a complete service process and standards to ensure service quality and efficiency.

Strengthen employee training and management to improve the professionalism and service awareness of service personnel.

Establish a customer feedback mechanism to collect and process customer opinions and suggestions in a timely manner, and continuously improve service quality and product performance.

In summary, our company's water purifier service guarantee covers pre-sales, sales, after-sales and value-added services, aiming to provide customers with comprehensive, professional and efficient service support. By continuously optimizing service processes and improving service quality, we can better meet the needs of international customers and win market recognition.